Refund policy

1. Return Window:

• One week from the date of receiving the order.

If you doubt your order, we encourage you to consult with us.  We believe in personal service and we are only a phone call or one email away, please take advantage of this complimentary service.

2. Condition of Clothing:

• Unworn/Unwashed: The item should be returned in new condition. This means no wear, no washing, and the tags should still be attached.

• No Stains or Odors: Items must be free from stains (e.g., makeup, food) or odors (e.g., perfume, smoke)

• Gift Returns: If an item was purchased as a gift, we provide store credit or exchange even without a receipt.

• Final Sale: Some items (e.g., clearance, sale items) may be marked as "final sale" and not eligible for returns or exchanges.

3. Refund/Exchange Options:

• Refund Method: Refunds are issued to the original form of payment (e.g., credit card, cash). 

• Exchange: We offer exchanges for the same item in a different size, color, or style.

• Accessories: Items like jewelry, hats, or scarves may have separate return policies. 

4. Return Shipping (For Online Purchases):

• customers need to pay for return shipping. However, if the item is defective or an error was made in shipping, we cover the return shipping.

5. Customer Service and Exceptions:

we believe in customer service and personal connection. We will always try to work with you and may able to make exceptions, please don’t hesitate to contact us